Claims Assistant

ideal3 is looking for a Claims Attorney to join our Team! ideal3 is a highly collaborative, 100% remote-working company, that emphasizes the importance of work-life balance and offers competitive benefits. ideal3 delivers a claims handling experience that makes a difference, starting with our talented and ethical claims professionals who provide exceptional services for exceptional results, to our outstanding customer service.

​​

Position Description:

​

A Claims Assistant is involved in all aspects of initial claims intake as well as ongoing processing of claims communication and documentation. The duties of a Claims Assistant include: data entry; drafting and issuance of various claims correspondence via email, fax, and regular mail; answering email and telephonic inquiries from policyholders and brokers; maintenance of electronic claim files; and providing general support to the claims professionals and Claims Department Management. Claims Assistants must possess critical thinking and strong oral and written communication skills.

​

Essential Duties and Responsibilities:

​

• Reviews submitted claim materials for relevant information to accurately enter insured, policy and claim information into claim management program. 

• Collects, and organizes documentation and data, performing moderately complex data entry into one or more systems. 

• Providing Claims and technical support to claims team. 

• Drafting loss reports for policyholders, brokers and agents.  

• Preparing Invoices for distribution. 

• Adhering to company policy and procedures.  

• Printing, preparing and organizing shipment for claims correspondence. 

​

Competencies:

​

• Possess and have ability to apply basic knowledge of principles, practices, and procedures. 

• Strong typing skills. 

• Strong organizational and time management skills. 

• Attention to detail. 

• Accurate data entry skills. 

• Ability to use computer software related to claims services. 

• Communicating effectively verbally and in writing. 

• Excellent customer service and communication skills. 

​

Education and Experience:

​

• High school diploma or GED required. 

• Bachelor’s degree preferred. 

• Proficiency using Adobe Acrobat & Microsoft Office Suite with emphasis on Excel, Word, Outlook. 

​​

Physical Demands:

​

While performing the duties of this job, a Claims Assistant will occasionally be required to stand; walk; sit, use hands to handle or feel objects, tools or controls; reach with hands and arms, balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. A Claims Assistant must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  A Claims Assistant must have reliable transportation to transport claims correspondence to Shipping Carrier (i.e., USPS, UPS, FedEx etc.)

​

When possible, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

​

Physical Demands:

​

Claims Assistants will receive company issued laptops to perform their job duties. Claims Assistants will be required to have an internet connection at their location of choice given the remote position. ​

​

​

*ideal3 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.​ We encourage applications from candidates of all backgrounds and experiences.

​

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Parental leave

Vision insurance

Schedule:

7.5 shift

Day shift

Monday to Friday

Supplemental pay types:

Bonus pay

How to Apply:

​

If you are a qualified and enthusiastic candidate, please submit your resume and it must include a cover letter detailing your relevant experience to careers@ideal3.com.

Please include "Claims Assistant Application - [Your Full Name]" in the subject line.